Terms and Conditions
These terms govern your purchase of the Mystery Shopping Academy and Society program ("the Academy") from Mystery Shopping Academy ("we," "us," or "our"), the trade name of Tower Digital Media LLC, an Arizona limited liability company. Please read them carefully before completing your purchase. By checking the acknowledgment box on the checkout page, you confirm you have read and agree to these terms, including the no-refund policy in Section 5.
1. Your Access
This is a one-time payment for 92 days (3 months) of full access to the Mystery Shopping Academy and Society, beginning at the moment of purchase. Your access includes:
- All on-demand video training in the Academy
- The 200+ vetted mystery shopping companies list, including Nadia's top 10 favorites and top 3 beginner picks
- Twice-weekly live Zoom coaching calls with Nadia (Sundays and Tuesdays)
- Access to all recorded coaching call replays
- Membership in the private student community
- All Quick Start checklists, report-writing templates, and member resources
All of the above is unlocked and available to you immediately upon purchase. No portion of the program is drip-released, withheld, or delivered on a delay.
Please note: the private student community is hosted as a Facebook group. Joining it requires an active Facebook account in good standing, which is your responsibility to obtain and maintain. Every other component of the Academy is delivered on our own platform and does not require a Facebook account. If you do not use Facebook, please take this into account before purchasing โ the community is one benefit among many, and the absence of a Facebook account does not entitle you to a refund.
Live coaching call schedule. Live calls are normally held twice weekly on Sundays and Tuesdays. We may reschedule, shorten, combine, or occasionally cancel a call, and we may have a qualified substitute host a call when Nadia is unavailable due to illness, travel, holidays, or other circumstances. Recordings of past calls remain available throughout your access period, and the on-demand training, company list, and member resources are unaffected by any schedule change. Occasional changes to the live call schedule do not constitute non-delivery of the program and do not entitle you to a refund.
Calls are recorded. Live coaching calls are recorded and the replays are made available to all enrolled students. If you speak, appear on camera, or ask a question during a call, your name, voice, and image may be included in that recording. By joining a live call you consent to being recorded. If you prefer not to appear, you may keep your camera and microphone off and submit questions by text chat, or watch the replay instead.
After 92 days from your purchase date, your access ends automatically. There is no auto-renewal and no recurring charge.
2. Independent Contractor Relationship
Mystery Shopping Academy is an education and training service. We do not hire mystery shoppers, employ you, or pay you for mystery shopping work.
Earnings from mystery shopping come from third-party mystery shopping companies. Your relationship with those companies is yours alone, and your income from mystery shopping depends entirely on your own effort, the time you invest, the work you complete with those third-party companies, and other factors outside our control.
We make no income guarantees. Examples of earnings shared on our training, website, or promotional materials are real outcomes from real students and are not typical of every student. Your results will depend on your effort and circumstances.
3. Account Use and Intellectual Property
Your account and login credentials are for your individual use only. The following actions are prohibited and will result in immediate termination of access without refund:
- Sharing your login credentials with any other person
- Downloading, copying, redistributing, or republishing any course material, vetted-company list, recording, or community content
- Reselling, sublicensing, or otherwise commercializing your Academy access
- Posting course material publicly, including on social media, blogs, or YouTube
All course content, the vetted-company list, the Quick Start checklists, and the Academy's training materials are our intellectual property and are protected by copyright.
4. Payment
The purchase price stated on the checkout page is the total amount you will be charged. Payment is processed in one of the following ways:
- Full payment at the time of purchase
- 4-payment plan through Klarna or Afterpay (4 interest-free installments of equal value, non-refundable โ see Section 5)
If you select a payment plan, you authorize Klarna or Afterpay to charge your card according to their schedule. Failed payment-plan installments may result in temporary suspension of Academy access until payment is resolved.
Charges will appear on your statement as Mystery Shopping Academy. We do not collect or store your card number; card details are entered by you directly into our payment processors and are handled entirely by them.
5. No Refunds โ All Sales Are Final
The Mystery Shopping Academy and Society is a digital product delivered instantly. All sales are final and no refunds are issued.
At the moment your payment is processed, your account is created and you receive immediate, unrestricted access to the complete program. Nothing is drip-released, withheld, or delivered on a delay. This includes:
- The entire on-demand video training library, in full
- The proprietary list of 200+ vetted mystery shopping companies, including Nadia's top 10 favorites and top 3 beginner picks
- The complete archive of recorded coaching call replays
- All Quick Start checklists, report-writing templates, and member resources
- Immediate entry to the private student community (see Section 1)
- Your seat in the twice-weekly live Zoom coaching calls with Nadia for the full 92-day period
Because the entire value of this program โ including confidential, proprietary company research that took years to compile and verify โ is transferred to you the instant you log in, it cannot be returned, retracted, or un-viewed. This is the reason no refunds are offered, and this policy applies without exception to every purchase.
No refunds are issued for any of the following reasons
- You changed your mind, or decided the program is not for you
- You did not log in, did not watch the training, or did not attend the live coaching calls
- You did not earn money from mystery shopping, or did not earn as much as you hoped
- You did not have time to use the program during your 92 days
- You believed the program was something other than what is described on this page and on our sales page
- You do not have or do not wish to create a Facebook account for the student community
- Your 92 days of access expired
Non-use is not grounds for a refund. Your purchase buys you access, and that access is delivered in full at the moment of purchase whether or not you choose to use it.
Payment plans
If you purchase through Klarna or Afterpay, your obligation to complete all four installments is not affected by this policy. Stopping payment does not cancel your purchase or entitle you to a refund of installments already paid.
Sole exception
The only exception to this policy is a verified duplicate charge or billing error. If you have been charged more than once for the same purchase, or charged an incorrect amount, email [email protected] within 30 days and we will correct it promptly.
Payment disputes and chargebacks
By completing your purchase, you acknowledge that you have read and agreed to this no-refund policy, and that you received full access to the product immediately. Initiating a chargeback or bank dispute in place of contacting us will result in the immediate and permanent termination of your Academy access and forfeiture of any remaining access period. If you have a billing concern of any kind, email us first โ we respond to every message and resolve legitimate billing errors quickly.
Before you buy
If you are uncertain whether this program is right for you, please email us before completing your purchase. We will answer any question honestly, and we would much rather help you decide correctly up front than have you purchase something that is not a fit. By checking the acknowledgment box at checkout, you confirm that you have read this section and understand that your purchase is final.
6. Communications
By purchasing the Academy, you consent to receive emails from us related to your account, the program, live coaching calls, and our broader educational content. You may unsubscribe from promotional emails at any time. Account-related and transactional emails (receipts, billing corrections, password resets) cannot be unsubscribed from while your account is active.
If you provide your mobile number and opt in, we may also send text messages, including webinar reminders, program updates, and promotional offers. Consent to receive texts is never a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to any message to opt out.
7. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these terms. It explains what we collect, how we use it, who we share it with, and the choices available to you, including how to opt out of advertising and marketing communications. Please read it before purchasing.
8. Disclaimers and Limitation of Liability
The Academy is educational and informational. It is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the program will be uninterrupted or error-free, or that any particular company on the vetted list will accept you, assign you work, or pay you.
Nothing in the Academy is legal, tax, financial, or employment advice. Decisions you make about which companies to work with, what assignments to accept, and how to report your income are your own.
To the fullest extent permitted by law, our total liability arising out of or relating to the Academy or these terms will not exceed the amount you actually paid us. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost income, whether or not we were advised such damages were possible.
Some jurisdictions do not allow certain warranty exclusions or liability limitations, so parts of this section may not apply to you. Nothing here limits any liability that cannot lawfully be limited.
9. Governing Law and Disputes
These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules.
Any dispute arising out of or relating to these terms or your purchase shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts.
If any provision of these terms is found unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver of our right to enforce it later.
10. Changes to These Terms
We may update these terms from time to time. The version posted on this page at the time of your purchase is the version that applies to your purchase. Future changes do not retroactively affect prior purchases.
11. Contact
If you have any questions about these terms before purchasing, please email us before completing your purchase. We're happy to clarify anything.
Mystery Shopping Academy
Tower Digital Media LLC
4240 S Arizona Ave #1103
Chandler, AZ 85248
United States
Questions?
Email [email protected]
